Privacy Policy

Last updated: January 1, 2026

Goldex (goldex-win.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including those governing iGaming Ontario.

By using our website and services, you agree to the practices described in this policy. If you don't agree, please don't use our platform.

1. Who We Are

Goldex operates goldex-win.com and is responsible for the personal information you share with us. If you have questions about this policy or how we handle your data, you can reach our Privacy Officer at [email protected].

2. Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide directly includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued ID documents for identity verification purposes
Financial information such as payment method details and transaction history
Responses to any surveys, promotions, or customer support inquiries you submit

Information we collect automatically includes:

Your IP address and general location data
Browser type, device type, and operating system
Pages you visit on our site, time spent, and clickstream data
Cookie and tracking data (see our Cookie Policy for full details)

3. Why We Collect Your Information

We use your personal information to run our platform and keep it safe. Specifically, we collect it to:

Create and manage your account
Verify your identity and age (you must be 19+ in most Canadian provinces, or 18+ in Alberta, Manitoba, and Quebec)
Process deposits, withdrawals, and other financial transactions
Meet our legal obligations under Canadian gambling regulations and anti-money laundering (AML) laws
Detect and prevent fraud, cheating, and other prohibited activity
Provide customer support
Send you promotional communications, but only if you've opted in

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. In some cases, we process data because it's necessary to fulfil a contract with you, or because we have a legal obligation to do so. You can withdraw your consent at any time, though this may affect your ability to use certain features of our platform.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances:

With payment processors and financial institutions to handle your transactions
With identity verification and KYC (Know Your Customer) service providers
With regulatory bodies such as the Alcohol and Gaming Commission of Ontario (AGCO) when required by law
With fraud prevention and security services
With other service providers who help us run our platform, all of whom are bound by confidentiality agreements

If we're ever required to disclose your information by a court order or government authority, we'll comply with that legal requirement.

6. Keeping Your Data Safe

We use industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. That said, no system is completely foolproof. We encourage you to use a strong, unique password for your Goldex account and to contact us immediately if you suspect any unauthorised access.

7. How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period afterward to meet our legal and regulatory obligations. Under Canadian AML regulations, certain financial records must be kept for a minimum of five years. When we no longer need your data, we delete or anonymise it securely.

8. Your Rights

As a Canadian resident, you have the right to:

Access the personal information we hold about you
Request corrections to any inaccurate or incomplete information
Withdraw your consent to certain types of processing
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days.

9. Children's Privacy

Our services are strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover we've collected information from a minor, we'll delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. If the changes are significant, we'll notify you by email or through a notice on our site. We encourage you to review this policy periodically.